mercy

Never forget the nine most important words of any family-
I love you. You are beautiful. Please forgive me. – H. Jackson Brown Jr.

Any good apology has 3 parts: 1) I’m sorry 2) It’s my fault 3) What can I do to make it right? Most people forget the third part. — Unattributed

Remember, we all stumble, every one of us.
That’s why it’s a comfort to go hand in hand. – Emily Kimbrough

How can I tell you
That I love you, I love you
But I can’t think of [the] right words to say
— Cat Stevens

It’s sad, so sad, Why can’t we talk it over?
Oh, it seems to me, That sorry seems to be the hardest word
— Elton John
I’ve been tryin’ to get down, To the heart of the matter
Because the flesh will get weak, And the ashes will scatter
So, I’m thinkin’ about forgiveness, Forgiveness
Even if , even if you don’t love me— Don Henley

You gotta go and get angry at all of my honesty
You know I try but I don’t do too well with apologies
I hope I don’t run out of time, could someone call a referee?
‘Cause I just need one more shot at forgiveness
— Justin Bieber

Questions to consider:

• What is the difference between saying “I’m sorry” and apologizing? What makes an apology meaningful?
• How do you understand ‘making amends’?
• On the other side of apologizing and making amends, is the process of forgiveness. Is it helpful to think about forgiveness as a path or a journey, rather than as a finite, one-time act?

Apology Is More Than Saying I’m Sorry.

• Forgiveness Project’s Community Forgiveness Toolbox
• Inc.com’s article on 4 Steps to Take When You Need to Apologize
• Psychology Today’s essay for how to say you’re sorry
• English-language/culture video regarding use of “I’m sorry” and how and when to express this

Songs about saying I’m Sorry, expressing Regret, seeking Forgiveness, experiencing Grace & Mercy:

Pop, rock, hip hop, country, indie, metal, blues:

• Elton John’s Sorry Seems to be the Hardest Word music video
• Chicago’s music video for Hard to Say I’m Sorry
• Don Henley Heart of the Matter music video
• Brenda Lee music video I’m Sorry (1950s)
• John Denver music video I’m Sorry (country)
• Buckcherry Sorry music video (pop)
• Lewis Capaldi music video Grace (alt/indie)
• Joyner Lucas music video I’m Sorry (R&B ballad about suicide and depression – watch with caution due to themes and language)
• Bryan Adams’ Please Forgive Me music video (ballad)
• Cat Stevens How Can I Tell You music video (folk)
• Timbaland/Onerepublic Apologize music video (pop)
• Gal Holiday music video Make Amends (country)
• Diamante I’m Sorry music video (metal/rock)
• Justin Bieber Sorry music video (pop)
• Halsey music video Sorry (pop)
• Nelly’s Echo Love Again music video (R&B hip hop)
• Meg Meyers Sorry music video (rock)
• Madonna Sorry music video (pop)
• Ciara Sorry music video (R&B ballad)
• VAV Sorry Baby music video (international pop)

Religious/Christian rock, pop, Gospel, ballad, country:

• Lauren Daigle music video You Say (Christian Ballad)
• Forgiveness Matthew West music video (Christian pop)
• We the Kingdom (Christian pop) Holy Water / Forgiveness music video
• David Dunn’s Grace Will Lead Me Home music video (Christian ballad)
• Tauren Wells God’s Not Done With You music video (Christian ballad)
• Our Voyage (Mikale Erhart and Zachary Bruno) Make Amends (Christian ballad) music video
• Tyshan Knight So Sorry music video (R&B Gospel)
• Tenth Avenue North Greater Than All My Regrets music video (Christian evangelical)
• PRF (Christian pop) Great Lengths music video

Being Sorry, Making Amends, Apologizing, Seeking Forgiveness

Sacrifice is at the heart of repentance. Without deeds, your apology is worthless. — Bryan Davis

Would ‘sorry’ have made any difference? Does it ever? It’s just a word. One word against a thousand actions. – Sarah Ockler

Right actions in the future are the best apologies for bad actions in the past. – Tyron Edwards

To forgive is to set a prisoner free and discover the prisoner was you. — Lewis Smedes
  In some families, please is described as the magic word. In our house, however, it was ‘sorry.’ – Margaret Laurence

Nothing is easier than to condemn the evildoer, nothing is harder than to understand him. — Fyodor Dostoyevsky

Before we can forgive one another, we have to understand one another. — Emma Goldman
The best apology is changed behavior. Apologies are not meant to change the past; they are supposed to change the future. — John Farrar

Forgiveness does not change the past, but it does enlarge the future. – Paul Boese

True remorse is never just a regret over consequence; it is a regret over motive. – Mignon McLaughlin

Accept everything about yourself – I mean everything, You are you and that is the beginning and the end – no apologies, no regrets. – Henry Kissinger

Apologies only account for that which they do not alter. – Benjamin Disraeli

The ability of a person to atone has always been the most remarkable of human features. – Leon Uris

You can make up a quarrel, but it will always show where it was patched. – Edgar Watson Howe

The most important trip you may take in life is meeting people halfway. – Henry Boye

Forgiveness Project: What is Forgiveness?

… forgiveness means many different things to different people. It is deeply personal, often private and far from the soft option many take it to be … often forgiveness is difficult, costly, painful – but potentially transformative.

• Above all, forgiveness must be a choice because to expect someone to forgive can victimize them all over again. Forgiveness is also a journey and not a destination: in other words it is rarely a one-off, fixed event or a single magnanimous gesture in response to an isolated offence. It is part of a continuum of human engagements in healing broken relationships.
• You can forgive small acts or big acts; acts against an individual , or a group, or a god. Such acts may or may not be crimes, for example adultery or betrayal.
• Forgiveness is often considered the mental, and/or spiritual process of relinquishing resentment, indignation or anger against another person for a perceived offense, or ceasing to demand punishment. It is quite separate from justice (meted out by the state through the courts or some other delegated authority). But forgiveness does not preclude justice.
• … forgiveness can be a useful life skill which can liberate a person who has been hurt, releasing them from the grip of the perpetrator. It is connected with acceptance and moving on. Some have said forgiveness is ‘giving up all hope of a better past.’ In this sense forgiveness is also an act of self-healing, rather than an act of kindness towards someone who has hurt you.
• In some contexts, forgiveness may be granted without any expectation of compensation, and without any response from the perpetrator (for example, you can forgive a person who shows no remorse or a person who is dead). In other contexts, it may be necessary for the perpetrator to offer some form of acknowledgment, an apology and/or reparation in order for the wronged person to believe they are able to forgive,
• Finally, forgiveness does not condone or excuse the action. It is a gift from one individual to another. It is therefore debatable whether institutions, governments or nameless officials can actually be forgiven. Some say that with extreme offenses while you may forgive a person for what he or she has done, the act itself remains unforgivable.

Certainly, if somebody is really apologetic and takes responsibility—“My bad. I really hurt you. No excuses.” Then forgiveness is easier. It’s not just bad because you got hurt, but I did something wrong. When someone says, “I’m sorry because you’re hurt,” well, that can make the person who’s been injured feel at fault because they were hurt. That’s an offensive kind of apology. It’s different when you say: “Boy, I did wrong, independently of whether or not you got hurt. I also see how that wrong has impacted you, and I’m sorry for that.” So there are two steps—“I did wrong, and that wrong hurt you.” Then the next step is, “Since it’s my responsibility, what can I do to make it better for you?” That’s a true apology, and that makes a real difference. — Frederic Luskin

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From What’s Really Behind ‘I’m Sorry’ Versus ‘I Apologize’& How To Move One — Good Men Project

When you’re saying “I’m sorry,” a sincere apology usually includes the following:

• a detailed account of the situation
• acknowledgement of the hurt or damage done
• taking responsibility for the situation
• recognition of your role in the event
• a statement of regret
• asking for forgiveness
• a promise that it won’t happen again
• a form of restitution whenever possible

Making Amends – Learning from the Twelve-Step Program

Making Amends in Addiction Recovery … Step Eight and Step Nine … call this approach “making amends” (full article on Betty Ford site)

• Step 8: Made a list of all persons we had harmed, and became willing to make amends to them all.
• Step 9: Made direct amends to such people wherever possible, except when to do so would injure them or others.

Below, experts at Hazelden Betty Ford’s Connection™ recovery coaching program answer frequently asked questions about this reconciliation process and why it’s so vital to addiction recovery and spiritual health.

What is a Direct Amend?

In Twelve Step recovery from alcohol or other drug addiction, a direct amend refers to the act of personally addressing issues with people who have been harmed by our behavior or our treatment of them. The practice involves going back to those individuals to acknowledge the harm or hurt we have caused them and demonstrate our changed ways in order to provide them with the opportunity to heal. Whenever possible, a direct amend is made face-to-face rather than over the phone or by asking someone else to apologize on your behalf.

What’s the Difference Between Making Amends and Offering an Apology?

Think of amends as actions taken that demonstrate your new way of life in recovery, whereas apologies are basically words.
In active addiction, our actions and intentions aren’t aligned. For example, we might intend to go to a friend’s birthday party but, in actuality, we fail to show up for the event. While we might apologize later for missing the party, our apology consists of words rather than actions or changed behavior.

In recovery, our actions and intentions are aligned. An example would be telling someone how sorry you are that you stole from them and actually giving back what you took.

Are There Times When Direct Amends Are Not Advisable?

Yes. Step Nine states that we make amends “except when to do so would injure them or others.” We don’t want our actions to cause further damage, harm or stress. Also, we might owe amends to people we can’t reach. In those cases, we can make amends in a broader sense by taking actions such as donating money, volunteering our time or providing care.

It’s also important to take great care when making amends to someone who is in active addiction because our primary responsibility is to safeguard our own health and recovery from substance abuse.

Should I Try to Make Amends with Someone Who Doesn’t Want to Hear From Me?
No matter how much you feel the need to make things right, forcing another to meet with your or hear from you is not part of the Steps. When those we’ve hurt are not able or willing to accept our amends, we can still move in a positive general direction by taking intentional steps to be of service to others.

How Will Making Amends Help my Recovery?

Taking these actions helps us to separate ourselves from the disease of addiction. We come to understand that we are good people with a bad disease. Step 8 and Step 9 help us to move out of the shame we have lived in, shame that feeds the cycle of substance use and addiction. We strengthen and reinforce healthy recovery whenever we do our part to repair relationships or reach out to others with support and understanding.

What If my Attempt to Make Things Right Goes Wrong and Things Get Worse?

It’s important to have a plan in place before you reach out. We can’t know for certain how another person will respond—or even how the interaction might affect us emotionally. So be sure to talk with your sponsor and/or support group about your plan in the event you would need support. Remember, this is a Twelve Step process that can provide a platform for healing, but the person you are reaching out to may not be at the same place in healing as you are. We are only in control of our part—making and living the amends. We cannot control how others respond, whether they will forgive, or whether they will hold onto negative feelings or resentments.

Should I Work on Step Eight Alone?
Generally speaking, people work through the Steps of Alcohol Anonymous with an addiction treatment counselor and/or sponsor. You can also turn to AA’s Big Book and Twelve Steps and Twelve Traditions (the 12×12) for guidance specific to Step 8.

When first writing your list, don’t worry about including everyone you have wronged. Start by listing the people closest to you. Over time, as you strengthen and deepen your recovery from alcohol or drug addiction, you will undoubtedly revisit Steps 8 and 9 many times. Eventually, you will find you are making amends day by day through the positive actions you routinely take in living by Twelve Step principles.

What is the Best Way to Make Amends?

There really isn’t a “best way” for everyone. You need to find the approach that works best for you. Talk with your sponsor or others in your recovery community about what has worked for them. If your actions match your intentions and you reach out in person, you are doing the next right thing to right past wrongs. It’s simple, but not easy. And remember, if you are feeling ashamed about mistakes made and damage done during your using days, you are not your disease.

How Soon Do I Start to Make Amends Once I am Sober?

There isn’t a set timeline for working Step 8 and Step 9, so you might want to ask your sponsor and recovery support network for their insights about whether you’re ready. In Twelve Step recovery, your pace is your own to determine. No doubt, you will experience challenges and setbacks along the way. But by prioritizing your recovery on a daily basis and doing whatever that next right thing might be for you, you will keep moving forward in living a life of good purpose.